Refund policy

Return Policy | Printful   https://www.printful.com/policies/returns

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, https://help.printful.com/hc/en-us/sections/360004088720-returns

NO REFUNDS FOR ANY DIGITAL PRODUCTS

 

BASED ON PRINTFUL/TAPSTITCH RETURN POLICY NO REFUNDS OR EXCHANGES ON DIGITAL PRODUCTS

 

Returns Policy

  • Please reach out to us atsupport@tapstitch.comwithin 7 days of receiving your order.
  • Include in the email:
    • Your order number;
    • Photos, where relevant, of the issues.

What happens next?

  • We aim to process all requests within 7 working days.
  • If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
  • Tapstitch will not accept unconfirmed returns.

Returned items

  • All returned items should be unused, unworn, and unwashed. 
  • Tapstitch does not accept worn, stained, damaged, or altered items. 
  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

  • If your refund request is confirmed, Tapstich will return the money to the account used to pay for the order in the currency it was initially bought in.

Can all items ordered from Tapstitch be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

  • For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
  • Sample items;
  • Deliberately damaged items;
  • Items sent back for return more than 7 days from the date of receipt;
  • Items accurately printed according to the designs or tech packs provided to Tapstitch that the purchaser decides are not what they intended or no longer want;
  • Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Tapstitch, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and get a refund before my order arrives?

  • Orders can only be canceled and fully refunded while they are in the "In Review" status.
  • Should you wish to cancel your order, please get in touch with Tapstitch’s customer service team atsupport@tapstitch.com. 

Can I get a refund if my order is not shipped on time?

Small-volume orders

  • We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for). 
  • If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

Bulk orders

  • We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for). 
  • If you have not received any logistics or shipping information by the end of the 16th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). Tapstitch is the arbiter of what relevant changes are. 

How long do I have to submit a return or exchange request?

  • Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
  • For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.