Terms of service

OVERVIEW
Welcome to Amaterasu Heirloom! The terms "we", "us" and "our" refer to Amaterasu Heirloom. Amaterasu Heirloom operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Amaterasu Heirloom is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Amaterasu Heirloom reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Amaterasu Heirloom confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Amaterasu Heirloom may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Amaterasu Heirloom, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Amaterasu Heirloom, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Amaterasu Heirloom.
Amaterasu Heirloom's names, logos, product and service names, designs, and slogans are trademarks of Amaterasu Heirloom or its affiliates or licensors. You must not use such trademarks without the prior written permission of Amaterasu Heirloom. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Amaterasu Heirloom is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Amaterasu Heirloom. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Amaterasu Heirloom, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Amaterasu Heirloom.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Amaterasu Heirloom, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Amaterasu Heirloom, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Amaterasu Heirloom, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Amaterasu Heirloom, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Amaterasu Heirloom is headquartered. You and Amaterasu Heirloom consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Our contact information is posted below: 
Questions about the Terms of Service should be sent to us at info@amaterasuheirloom.com.

Welcome to Tapstitch! TAPSTITCH, INC. ("Tapstitch," "we," "us," or "our") owns and operates this website ("the Site"). By accessing or using the Site, you agree to comply with these Terms of Service ("Terms").

This Agreement incorporates the Tapstitch Intellectual Property Policy (the "IPP"). By agreeing to these Terms of Service, you also agree to comply with and be bound by the IPP. In the event of any inconsistency between these Terms and the IPP, these Terms of Service shall prevail.

Tapstitch offers a range of services, tools, and information through this Site, all subject to the acceptance of these Terms. These Terms apply to all users, including visitors, customers, vendors, merchants, and contributors of content.

Please review these Terms carefully. By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Site or services.

If these Terms are considered an offer, your acceptance is expressly limited to these Terms.

We may update or modify these Terms by posting changes on this page. It’s your responsibility to review them periodically. Continued use of the Site after changes indicates your acceptance of the updated Terms.


1. Online Store Terms

By using this Site and engaging with our services, you represent, warrant, and agree that:

  • You are at least the age of majority in your state, province, or country of residence, or you have received legal parental or guardian consent to use this Site if you are a minor.
  • You will not use our services for any unlawful, fraudulent, or unauthorized purpose, including but not limited to activities that violate intellectual property laws, privacy regulations, export control laws, or financial compliance regulations.
  • You will not upload, distribute, or transmit malicious code, such as viruses, malware, trojans, spyware, or any other harmful software, that may interfere with the operation of this Site, any related services, or third-party platforms.
  • You will not attempt to gain unauthorized access to restricted areas of the Site, servers, or networks connected to our platform.
  • You will comply with all applicable local, national, and international laws when using this Site.
  • You agree that any violation of these Terms may result in the immediate suspension or termination of your account and access to our services, without prior notice, at our sole discretion.

We reserve the right to refuse service to any individual or entity at our discretion, for any reason, including but not limited to violations of these Terms, suspected fraudulent activity, or any conduct deemed harmful to our business operations or reputation.


2. General Conditions

  • We reserve the right to refuse service to anyone at any time for any reason, including but not limited to violations of these Terms, suspected fraudulent activity, abusive behavior, or any conduct deemed harmful to our business operations or reputation.
  • You acknowledge that your content (excluding payment information) may be transferred unencrypted across various networks to enable compatibility with different devices and platforms. However, credit card and other payment information is always encrypted during transmission in compliance with industry security standards.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service, the use of the Service, or access to the Service or any content on the website through which the Service is provided, without express written permission from Tapstitch.
  • We may, at our sole discretion, impose usage limitations on certain features or restrict access to parts of the Site if we believe it is necessary to maintain service integrity, prevent abuse, or comply with applicable laws.
  • You may not engage in any activities that disrupt, interfere with, or compromise the functionality, security, or performance of our Site, services, or infrastructure.
  • We reserve the right to investigate and take appropriate legal action against anyone who, in our sole judgment, violates these Terms, infringes on intellectual property rights, or engages in fraudulent or harmful activities.


3. Accuracy, Completeness, and Timeliness of Information

We strive to provide accurate, complete, and up-to-date information on our Site. However, we do not guarantee that all information provided is free of errors, comprehensive, or current at all times. The material on this Site is intended for general informational purposes only and should not be relied upon as the sole basis for making business, financial, or legal decisions. Any reliance on the material provided is at your own risk.

  • This Site may contain certain historical information, which is provided for reference purposes only. Such information may no longer be accurate, relevant, or applicable.

We reserve the right to modify, update, or remove content on this Site at any time without prior notice. However, we are not obligated to update any information, except as required by law.

  • By using this Site, you acknowledge and agree that it is your responsibility to review any changes or updates to the Site's content.


4. Products & Services

  • Certain products or services are only available online and may have limited quantities.
  • Product images and colors displayed on the Site are for reference only and may differ slightly due to screen settings, display variations, or photography conditions.
  • We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction, at our discretion.
  • We do not guarantee that the quality of products, services, or materials purchased will meet your expectations.
  • We reserve the right to discontinue or modify any product or service at any time without prior notice.

For details on returns, refunds, or cancellations, please refer to our FAQ.


5. Delivery & Shipping

Delivery

  • We cannot guarantee specific delivery dates. While we generally accept no legal responsibility for delays beyond estimated delivery times, we may, at our discretion, provide appropriate resolutions in exceptional circumstances.
  • We do not guarantee door-to-door delivery. Final delivery is handled by third-party shipping carriers, and the method of delivery may vary depending on the carrier and the destination.
  • We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some deliveries may take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming an order are subject to change. In any case, we will use reasonable efforts to contact you and advise you of any material changes. We try our best to make Product delivery as simple as possible.
  • Ownership of the Products will only pass to you/Customer after we receive full payment of all sums due in respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier at our shipping point.

Shipping

  • Once an order is confirmed, it may no longer be possible to edit or cancel it. If you need to modify details such as the shipping address, please first check if self-service options are available in your account. While we are not obligated to fulfill modification requests, we will endeavor to accommodate them on a case-by-case basis.
  • The risk of loss, damage, and title to the Products transfers to you/Customer upon our delivery of the Products to the carrier at the shipping point.
  • If you encounter any issues with the shipment of your order, please contact us within 30 days of the actual or estimated delivery date. For packages marked as “delivered” by carrier tracking that are missing, you (or your customer) are responsible for filing a claim directly with the carrier. In such cases, Tapstitch will not issue a refund or resend the Product.

6. Billing & Account Information

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Orders placed under the same customer account, credit card, or billing/shipping address.
  • Orders that appear to be made by resellers or distributors.

If we cancel an order, we will attempt to notify you via email or phone.

You must provide accurate and complete billing and account information. Failure to do so may result in order cancellation, delayed processing, or account restrictions.

All fees and prices are listed in USD and may be subject to applicable taxes, duties, or exchange rate fluctuations.


7. Optional Third-Party Tools

We may provide you with access to third-party tools over which we neither monitor, control, nor have any input. You acknowledge and agree that:

  • These tools are provided "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement.
  • We shall not be liable for any issues, damages, or liabilities arising from or relating to your use of such third-party tools.
  • Your use of third-party tools offered through the Site is entirely at your own risk and discretion, and it is your responsibility to ensure that you understand and agree to the terms set forth by the relevant third-party provider(s).
  • We reserve the right to modify, remove, or discontinue access to any third-party tools at any time, without notice.

Additionally, we may, in the future, introduce new services, features, or tools through our website, including integrations with third-party services. Such additions will also be subject to these Terms of Service.


8. Third-Party Links

Our Service may include content, products, or services from third-party providers.

  • Third-party links on our site may direct you to external websites that are not owned or operated by Tapstitch. We do not control, endorse, or assume any responsibility for the content, accuracy, or reliability of third-party materials or websites. Additionally, we do not guarantee or assume any liability for any third-party products, services, or resources.

You acknowledge and agree that Tapstitch is not responsible for any harm or damages arising from your use or purchase of goods, services, content, or any other transactions related to third-party websites.

  • We encourage you to carefully review the third-party’s terms, policies, and practices before engaging in any transaction. For any issues, complaints, or inquiries related to third-party products or services, please contact the respective third-party directly.

Before engaging with any third-party services, please review their terms and policies carefully.


9. User Comments & Submissions

If, at our request, you send certain specific submissions (for example, contest entries), or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

(a) to maintain any comments in confidence;
(b) to pay compensation for any comments; or
(c) to respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violating any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website.

You may not use a false email address, impersonate someone else, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

User Content & Intellectual Property

To the extent you upload, submit, or otherwise provide designs, artwork, images, graphics, or other content ("User Content") when using Tapstitch’s Services, you retain ownership of such User Content.

By uploading or submitting User Content, you grant Tapstitch a worldwide, royalty-free, non-exclusive license to host, store, reproduce, modify, and otherwise process such User Content solely to provide the Service to you, including manufacturing, producing, fulfilling, shipping, and delivering customized products you request.

Tapstitch does not publicly display or distribute User Content except as required to provide the Service to you, unless you expressly authorize otherwise.

You represent and warrant that you have all rights necessary to upload User Content and that your User Content does not infringe on any third-party intellectual property, privacy, or publicity rights.

10. Privacy & Personal Information

Your submission of personal information is governed by our Privacy Policy.

10A. Mobile Terms of Service (SMS Terms of Service)

SMS Communications
By opting in to receive SMS communications from Tapstitch, you authorize Tapstitch to send you transactional, promotional, and marketing text messages. Consent to receive SMS messages is not a condition of purchase. Message and data rates may apply.

Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Following your opt-out request, you will receive a confirmation message. After this confirmation, you will no longer receive SMS messages from Tapstitch unless you expressly re-subscribe.

Support & Assistance
For help regarding our SMS program, reply “HELP” to any Tapstitch message or contact us at support@tapstitch.com. We will provide additional information or assistance as needed.

Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery may be affected by network availability, device compatibility, and other factors outside Tapstitch’s control. Message frequency may vary depending on your interactions with our services.

Privacy & Data Use
Information collected through the SMS program is handled in accordance with our Privacy Policy. Tapstitch does not share SMS-related data with third parties for their marketing purposes under any circumstances.

11. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, or cancel orders if any information in the Service or on any related website is inaccurate, at any time, without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be interpreted as an indication that all information in the Service or on any related website has been modified or updated.


12. Prohibited Uses

In addition to other prohibitions outlined in the Terms of Service, you are prohibited from using the Site or its content:

(a) For any unlawful purpose.

(b) To solicit others to perform or participate in any unlawful acts.

(c) To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

(f) To submit false or misleading information.

(g) To upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service or related websites, other websites, or the Internet.

(h) To collect or track the personal information of others.

(i) To spam, phish, pharm, pretext, spider, crawl, or scrape.

(j) For any obscene or immoral purpose.

(k) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


13. Disclaimer of Warranties; Limitation of Liability

We strive to provide a high-quality service, but we do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using the Service will be accurate, reliable, or meet your expectations. You acknowledge that we may modify, suspend, or discontinue the Service at any time without prior notice.

You expressly agree that your use of the Service, or inability to use it, is at your sole risk. The Service and all products provided through it are offered "as is" and "as available", without any warranties or conditions of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title", and non-infringement".

To the maximum extent permitted by law, Tapstitch, its directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors shall not be liable for:

  • Any indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, or business interruption arising from your use of the Service or any products obtained through the Service.
  • Errors, omissions, or inaccuracies in content made available through the Service.
  • Any loss or damage resulting from the use of the Service or products, including but not limited to service interruptions, bugs, viruses, unauthorized access, or data corruption.

Even if we have been advised of the possibility of such damages, we are not responsible for any claims or liabilities beyond what is permitted under applicable law.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those states or jurisdictions shall be limited to the maximum extent permitted by law.


14. Indemnification

You agree to indemnify, defend, and hold harmless Tapstitch and its directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, or your violation of any rights of any third party.


15. Dispute Resolution & Arbitration

Any disputes arising from these Terms shall be resolved exclusively through binding arbitration conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.


16. Governing Law

These Terms of Service, along with any separate agreements under which we provide you with services, shall be governed by and construed in accordance with the laws of the State of Delaware, United States.


17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. In such cases, you will remain liable for all amounts due up to and including the date of termination and/or we may deny you access to our Services (or any part thereof).


18. Entire Agreement

The failure of Tapstitch to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, governing your use of the Service. This agreement supersedes any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


19. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.


20. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.


21. Contact Information

If you have any questions about the Terms of Service, please reach out to us at support@tapstitch.com. Our customer service team is available 24/7, and you can contact us through online chat or email. The response time for emails is typically 24-48 hours.

Copyright Complaints / DMCA Notices
If you believe that any content available through the Service infringes your copyright, you may notify Tapstitch’s designated copyright agent:

Copyright Compliance Department

Tapstitch, Inc.
45 Main Street, Suite 836
Brooklyn, NY 11201
Email: DMCA@tapstitch.com

A valid copyright notice must include:

  1. A physical or electronic signature of the copyright owner or authorized agent.
  2. Identification of the copyrighted work claimed to be infringed.
  3. Identification of the material claimed to be infringing, with enough detail to allow us to locate it.
  4. Your contact information.
  5. A good-faith statement that the disputed use is not authorized.
  6. A statement made under penalty of perjury confirming the accuracy of the notice.

Counter-notification procedures are described in the Tapstitch Intellectual Property Policy.